Customer NPS & CSAT
NPS for every client, every quarter.
SurveyWave sends branded NPS and CSAT surveys to your clients, reminds the ones who haven’t answered, and repeats every quarter so you see the trend per account and segment. Your CRM, help desk or shop can trigger a CSAT survey after an order or ticket, with no double sends.
The problem
Why does client feedback go quiet?
- One-off surveys from scattered tools, with no history to compare.
- Busy clients ignore a single email, and nobody follows up.
- Scores arrive without the reasons behind them.
With SurveyWave
What does a typical month look like?
- Week 1
The quarterly NPS wave goes to every client contact, in your brand.
- Week 1
An order is delivered: your shop triggers a CSAT survey two hours later.
- Week 2
Reminders reach non-responders; a last-chance nudge closes the wave.
- Week 3
Trends by segment, plus an AI summary of what detractors said.
Templates
Which template should we start with?
- Client CSATPost-delivery satisfaction with a follow-up that depends on the score.4 questions · 2 min
- Client NPSRelationship NPS with a reason and a single improvement question.4 questions · 2 min
- Quick feedbackThree questions for feedback on anything: an event, a release, a document.3 questions · 1 min
Results
What will we see when a wave closes?
- Response rate, scores and drop-off on one dashboard
- Breakdowns by team, segment or any contact attribute
- An AI summary of what changed since the last wave
- Exports to CSV, XLSX and PDF, and password-protected share links
Questions teams ask
Can surveys come from our own domain?
Yes. Each campaign can use your own from name, from address and reply-to, sent through SendGrid with your verified sender domain.
Can our CRM send the survey automatically?
Yes. Set a campaign to “When my system triggers it” and your CRM, help desk, shop or Zapier calls one URL with the email, send time and an event id, so nobody gets it twice.
We already use another survey tool. Why switch?
Keep it for one-off forms. SurveyWave runs recurring programs with reminders, waves and trends. Import your contacts by CSV or keep them in sync from your CRM.
Start your first wave this week.
Pick a template, send it to a small group, and let reminders do the chasing.