Agencies & service firms
Your people and your clients, one place.
SurveyWave lets agencies and service firms run anonymous team pulses and branded client surveys from one workspace. Client NPS and CSAT go out in your brand, from your domain, every quarter; team pulses stay anonymous. Leadership sees both trends side by side, priced by usage, not seats.
The problem
Why do service firms run two survey tools?
- Engagement tools only survey employees, and charge per seat.
- Client feedback lives in a different tool with no shared view.
- Delivery heads can’t see how a project felt to the client until it’s too late.
With SurveyWave
What does a typical month look like?
- Week 1
Monthly team pulse goes out, anonymous by design.
- Week 2
Project delivered: a CSAT survey goes to the client in your brand.
- Week 3
Quarterly client NPS reminds non-responders at a decent hour.
- Week 4
Leadership reads both trends and the AI summary in one dashboard.
Templates
Which template should we start with?
- Team pulseA short recurring check on workload, clarity, recognition and support.6 questions · 2 min · anonymous
- Client CSATPost-delivery satisfaction with a follow-up that depends on the score.4 questions · 2 min
- Client NPSRelationship NPS with a reason and a single improvement question.4 questions · 2 min
- Project discoveryKick-off questionnaire that captures goals, constraints and success criteria.7 questions · 6 min
Results
What will we see when a wave closes?
- Response rate, scores and drop-off on one dashboard
- Breakdowns by team, segment or any contact attribute
- An AI summary of what changed since the last wave
- Exports to CSV, XLSX and PDF, and password-protected share links
Questions teams ask
Can client surveys use our brand and domain?
Yes. Brand kits set colours, fonts and logos, and higher plans add a custom domain for survey links and can remove “Powered by”.
Can our team and clients be in the same workspace?
Yes. Audiences keep them apart: anonymous internal pulses for the team, named client surveys for accounts, each with its own reminders and trends.
Who on our team can see what?
Roles (owner, admin, creator, viewer) control access, members can be required to use 2FA, and an audit log records changes.
Start your first wave this week.
Pick a template, send it to a small group, and let reminders do the chasing.